Have questions or need help?  Contact DAS customer service at webhelp@getdas.com , please also feel free to reach out to the Duck Donuts dedicated team which includes Stacy and Kelsey (s.bartleson@getdas.com and k.williams@getdas.com)

This email address is monitored by multiple team members and someone will return your email within 2 business days.

DAS customer service is available from 8 AM - 5 PM EST

Frequently Asked Questions

1) How will it take to receive the items I have ordered?

A: Items that are in-stock and shipping from the DAS warehouse will arrive at their final destinations within 5-7 business days. For all other items that are made-to-order, please reference the specific products production timeline listed in the product description page of each individual product. Most of these products, will likely deliver within 10-15 business days.

2) I would like to cancel an order that I placed. How can I do that?

A: The POS portal does not currently offer any self-service options to cancel you order. However, you can reach out to the webhelp email above, Kelsey Williams (k.williams@getdas.com), or Stacy Bartleson (s.bartleson@getdas.com) at DAS directly to request an order cancellation. Please be prepared to provide your Order Number.

3) How can I find the tracking information for the order that I placed?

A: The portal sends an automated email with tracking info when an order (or a partial order) ships; look for an email from noreply@getdas.com containing tracking information. Alternatively, you can log in to the site, access your Account Dashboard, and view your Order History to find tracking info.